Work and Support describes the tools and methods we use to work in a user-centered way and develop digital experiences consistently from the perspective of the target audience. The focus is not only on analysis, but above all on understanding real needs, workflows and decision moments along the entire customer journey.

Customer Journey Mapping

UXPressia enables structured visualization and analysis of customer journeys and personas. All touchpoints across complex, often multichannel interactions become visible and understandable. The tool makes user behavior tangible and helps derive concrete optimization potential from real insights.

Process Modeling & Transparency

SAP Signavio supports the modeling and transparency of business processes. It enables a detailed understanding of workflows, helps identify weaknesses, and clearly pinpoints pain points as well as gain points. On this basis, processes can be specifically improved and made more user-friendly.

UX Research & Recruiting

TestingTime enables access to suitable test participants and supports the entire UX research process from recruitment to execution. Through intelligent screening methods and the use of AI, it ensures that exactly the right users are selected for tests and studies.

A unified approach to user-centered work

Together, these three tools form a strong foundation for user-centered work. They connect analysis, process understanding and real user feedback into one coherent approach — helping to develop and improve products and digital services consistently from the user's perspective.